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Returns and Refunds

Returns

We hope that you love your purchases from Lambretta.

However, if something is not right with your order, please follow the steps below within 14 days of your delivery for a refund or an exchange. Please send back the items in the condition they were recieved as we will not accept soiled goods or goods that have had tags removed or been worn apart from being tried on for size that is. Try to save packaging when opening so that the item may be put back in the dust proof packets they come in. 

As a matter of hygiene, refunds and exchanges are not available on underwear (or any other intimate items) unless they have a manufacturing fault.

Faulty goods

Faulty is when items have been received damaged, or where a manufacturing fault has occurred.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please call 01902 639766 or email This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it..

How should I send it?

We recommend you post any returns using a carrier who can give you tracked service as the return is your responsibility until it reaches us. 

Send all returns to the address below. 

WEB RETURNS DEPARTMENT
Lambretta Clothing Limited
Unit 1 Spring Lane
Willenhall
West Midlands
WV124JG

How long does it take to process my return?

It can take up to 7 days for us to receive your return, depending on which postal service you use (but we will process your return within 48 hours of receipt). This may take longer for parcels coming from outside the UK.

Refunds are usually processed within a few days of us receiving the goods back.

Please allow a further week for the amount to show in your account. Sorry if this seems a little long but your bank or card issuer dictates the timeframe and we have no control over it.

Do I have to pay to return?

Unfortunately, we do not offer a free returns service. We will exchange any unwanted items and re-send them.

Exclusions

Lambretta Clothing Ltd reserves the right to cancel orders where:

1) Orders cannot be processed due to an error in information you, the customer, have provided to us, for example, where you provide us with: an incorrect payment card number, expiry date or card security value number; incorrect billing information (e.g. where the billing information you provide is different from the information that the bank or building society which issued your payment card has on record); insufficient or an incorrect shipping address (i.e. street address, city, country or postcode); or fraudulent information;

2)  There is an error on our Site relating to the Merchandise that you have Ordered, for example an error relating to the price or description of the Merchandise as displayed on our Site; or

3) The Merchandise that you have ordered is no longer available through our Site.

We will, unless we suspect that your order was placed for fraudulent purposes, send you an email, to the email address that you have provided to us, if we are unable to accept your order, informing you of the reason.

Unfortunately we are unable to offer returns or exchanges for items won in our Giveaways.

Lambretta reserve the right (under certain circumstances) to return faulty items to the manufacturer for further inspection before a refund or exchange is offered.

Do you need more information?

Visit our customer service section or call 01902 639766

Security

Our checkout system is extremely secure. Card details are not stored and we run checks on your billing address to make sure the cardholder address matches the one you are using to make a purchase.

For dual protection, some card issuers require a personalised security code verified by MasterCard Secure code or Verified by Visa when you shop online.  To set up an account contact your bank or card issuer and they will register your card.

Delivery

We currently offer two delivery options within the UK and one delivery option for mainland Europe, USA/Canada and the Rest of World. Delivery times and rates depend on the delivery option selected as well as your location. Prior to selecting a delivery option please read the following information.

All delivery methods excluding Standard delivery require a signature upon delivery. Please consider this when selecting a delivery method and delivery address.

The cost of delivery is per order, not per item therefore a larger order may still cost the same as an order for a single item.

Deliveries outside the UK may be subject to import duties and taxes that will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel along with any costs for customs clearance.

Unfortunately, we do not deliver to P.O. Boxes or Aramex Addresses due to security reasons.  We do deliver to BFPO addresses within our delivery time timescales, however onward shipment is under the control of the BFPO mailing system. If we experience delays to our advertised delivery times, we will update this information page with up to date information.

UK

We aim to deliver to the timescales outlined below.

UK Standard delivery

£3.95 (1-3 working days after receipt of order)


This is a tracked service usually fulfilled by royal mail.

INTERNATIONAL

We aim to deliver to the timescales outlined below.

EUROPE Standard delivery

£9.95  (4-7 working days after receipt of order)

ROW Standard delivery

£14.95  (6-10 working days after receipt of order)

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